Elite Living Services Privacy Policy

Effective Date: February 3, 2026

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Elite living services Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers, undefined, promotional offers or discounts, any promotion of your products/services.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at gbaldwin@elitelivingservices.org.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
 

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1. Information We Collect

We collect various types of information necessary to provide our non-medical in-home support services and manage our operations. This information may include:

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A. Personal Identification Information (PII)

• Client and Family Information: Name, address, telephone number, email address, date of birth, emergency contact details, and demographic information.

• Employee/Caregiver Information: Name, contact details, social security number (for employment purposes), background check information, professional credentials, and employment history.

 

B. Service-Related Information

• Health and Wellness Information (Non-Medical): Information related to daily living activities, physical limitations, dietary needs, personal preferences, schedules, and specific care instructions necessary for service delivery (e.g., reminders for medication schedules, mobility assistance requirements). Note: ELS does not collect or store Protected Health Information (PHI) as defined under HIPAA, as we provide non-medical services only.

• Financial and Billing Information: Payment information, insurance details (for verification of non-medical benefits, if applicable), and billing history.

 

C. Technical and Usage Data

• If you use our website or client/family portal (if applicable): IP address, browser type, operating system, usage patterns, and access times.

 

2. How We Collect Information

We collect information through the following methods:

 

• Directly from You: When you inquire about services, complete initial assessment forms, sign service agreements, or communicate with our staff (via phone, email, or in-person).

• From Family Members/Authorized Representatives: When an authorized family member or representative provides information necessary for service coordination.

• From Caregivers/Employees: Information collected during the hiring and employment process, and service documentation created during service delivery.

• Automated Means: Through the use of cookies or tracking technologies on our website (if applicable).

 

3. How We Use Your Information

We use the information we collect for the following primary purposes:

 

• Service Delivery: To assess client needs, develop personalized care plans for non-medical support, coordinate services, schedule caregivers, and manage the quality of in-home support.

• Communication: To communicate with clients and their families regarding schedules, service updates, billing, and general inquiries.

• Administration and Operations: For internal record-keeping, billing, financial transactions, auditing, and fulfilling legal obligations.

• Employment: To process applications, conduct background checks, verify credentials, and manage employee relations.

• Improvement: To analyze service usage and feedback to improve our support offerings and operational efficiency.

 

4. Disclosure of Your Information

We do not sell your personal information. We may disclose your information to the following parties only when necessary for the provision of services or legal compliance:

 

• Caregivers/Employees: Information necessary for them to provide the agreed-upon in-home support services (e.g., care plan details, schedule, client preferences).

• Authorized Representatives: To family members or designated representatives as authorized by the client in the service agreement.

• Third-Party Service Providers: Vendors who perform services on our behalf, such as billing processing, IT support, or secure document storage. These providers are obligated to protect your information.

• Legal and Regulatory Authorities: When required by law, subpoena, or government request, or to protect our rights or the safety of our clients and staff.

 

5. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect the information we collect from unauthorized access, use, disclosure, alteration, or destruction. We limit access to your personal information to employees and contractors who need the information to perform their duties.

 

6. Your Choices and Rights

• Access and Correction: Clients and employees have the right to request access to the personal information we hold about them and request corrections to inaccurate or incomplete data.

• Opt-Out of Communications: You may opt out of receiving non-essential communications (e.g., newsletters) from us.

 

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website (if applicable) and note the "Effective Date" at the top of the policy. We encourage you to review this policy regularly.

 

8. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

 

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Company Name: Elite Living Services

Address: 700 E. Butterfield Rd Ste 300

Lombard, IL 60148

Phone: 866-354-8359

Email: info@elitelivingservices.org